From May 2015 to July 2016, I served as Senior UI/UX Designer at Pigeonly in Las Vegas, NV. Pigeonly is a company that uses VOIP and modern fulfillment technology to make communication easier for the families of incarcerated men and women.
Empirical academic studies have shown that recidivism rates decline when inmates have more access to communicating with loved oves. Unfortunately, the major players in inmate communications have been largely monpolized for a very long time. They gouge families who are already struggling financially in most cases, and Pigeonly is a company founded by a former convict that set out to disrupt the status quo.
When I arrived at Pigeonly, they had never had a dedicated UI/UX person on staff full-time. Their photo delivery and phone call products were put together largely by contractors and a small team including the CTO. They lived in separate codebases and had very little visual or UX consistency. My first job at Pigeonly was to fix that.